Terms of Service

Version 1.0 · effective 12 November 2026

1. What this service is

Cadreline ("the Service") is a human resources and human capital management system that helps a subscribing institution keep its staff records and run HR processes such as leave, training, promotions, upgrades and retirement. The Service is provided by SOLOVE ENTERPRISES ("SOLOVE", "we", "us") to institutions ("Institutions", "Clients") such as hospitals and government agencies, for use by their staff and management ("Users", "you").

2. The Institution makes the decisions

The Service records and organises HR information and workflows. It does not make employment decisions. Approving leave, promotions and upgrades, setting allowances, verifying qualifications and confirming retirement dates are decisions of your Institution and the officers it authorises, under its own policies and conditions of service. Questions about any decision or about the accuracy of your records should be directed to your Institution's HR department.

3. Accounts and access

Accounts are created by your Institution and tied to your staff record. What you can see and do depends on the role your Institution has given you: for example, staff see their own records, heads of department see their own department, and HR sees the whole institution. You are responsible for keeping your password confidential and for all activity under your account. If you think your account has been used without your permission, tell your Institution's HR administrator immediately. Institutions are responsible for giving each person the right role and for promptly switching off access for staff who leave.

4. Accurate information and genuine documents

You agree that information you enter and documents you upload, such as certificates, are accurate and genuine. Your Institution may verify them, and submitting false information or documents may be handled under your Institution's disciplinary procedures.

5. Acceptable use

You may use the Service only for your Institution's HR purposes and within the access your role allows. You agree not to try to see records you are not authorised to see, share your account, interfere with or probe the Service's security, upload harmful files, or use the Service for any other purpose.

6. Relationship with your Institution

Each Institution subscribes to the Service under a separate agreement with SOLOVE. Your access is granted through your Institution and is subject to its employment policies. If your Institution's subscription ends, your access through it ends too.

7. Availability

We aim to keep the Service available and reliable, but it is provided on an "as available" basis without a guarantee of uninterrupted access. Scheduled maintenance, upgrades, or circumstances outside our reasonable control may occasionally affect availability.

8. Limitation of liability

To the fullest extent permitted by law, SOLOVE is not liable for indirect, incidental or consequential loss arising from use of the Service, or for decisions an Institution makes using it. Nothing in these Terms limits liability that cannot be limited under Nigerian law.

9. Disputes and governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. If a dispute arises, we will first try to resolve it through good-faith discussion between you (or your Institution) and SOLOVE. If it cannot be resolved this way within a reasonable period, it may be referred to arbitration or the courts of Nigeria, as appropriate to the parties and agreement involved.

10. Changes to these Terms

We may update these Terms to reflect changes in the Service or the law. When the wording changes, the version number and date above change, and you will be asked to accept the new version the next time you sign in.

11. Contact

Questions about these Terms can be sent to wale.e@solove.com.ng. See also our Privacy Policy.